You know, I just stopped to think about the current state of IRCC ops. Especially with regards to client side communications. It is incredible (read pathetic) that the current solutions for a PR applicant wanting to check the status of their file are as follows:
- Check an online portal that isn't very forthcoming in giving accurate information on the real time status of an application
- Use the webform system - which sometimes can take DAYS to receive an answer from, and in some cases, no response at all
- Call the IRCC Client Support Centre and hope for some good luck that your call gets put through to an agent. More often than not, all of them are busy, but instead of giving you the option to wait in a queue or schedule a call back, the call is dropped on you. Just because. Then keep re-dialling, rinse and repeat till you pass from this mortal plane
- Use the ATIP system to request your GCMS file. Which takes at least 30 days to arrive. By which time, the info in the file is already out of date. Oh and because all the options prior to this one mostly suck, this is the one that a lot of applicants turn to for some success. As such, the number of requests overall has shot up dramatically, and more agencies are now invoking the 30 day extension in the Privacy Act as "meeting the original time limit would unreasonably interfere with the operations of the institution"
- Write to your local MP, and hope that they can use the ICMPS to get information on the current status of your file. Oh the MP can't expedite the process though. And they get pretty much the same info as you would have, had the Online Portal, webforms, or Client Support Centre actually not sucked.
Bravo.
/s