Received the certificate. Sharing for people who may be in a similar situation with Ottawa office.
October 20: Virtual Citizenship ceremony
October 22: Citizenship oath status has been updated online to Completed
October 25: Application status was updated online to Closed
December 3 – December 16: E-mailing Ottawa office several times indicating that I have not received the certificate after 6 weeks since the status was updated to completed and the application was closed. NOBODY IN THE OTTAWA OFFICE REPLIED to my e-mails. E-mailed the Minister and Deputy Minister with concerns regarding the operations of Ottawa office.
December 16: Got a call from Ottawa office to confirm my address (same as in the application) and was told that they will send the certificate with Purolator.
December 17: Received the certificate with Purolator
Conclusion: I do not know what happened, either they sent the certificate and it got lost in the mail or did not send it at all after closing my application; nobody asked me to fill out the Solemn Declaration (filled out when the certificate was sent but was not received).
Lessons: If you are dealing with Ottawa office, be ready that you will not receive a reply, but it is likely that someone has read your e-mail and some action will be taken AT SOME POINT.
Good luck everyone!
October 20: Virtual Citizenship ceremony
October 22: Citizenship oath status has been updated online to Completed
October 25: Application status was updated online to Closed
December 3 – December 16: E-mailing Ottawa office several times indicating that I have not received the certificate after 6 weeks since the status was updated to completed and the application was closed. NOBODY IN THE OTTAWA OFFICE REPLIED to my e-mails. E-mailed the Minister and Deputy Minister with concerns regarding the operations of Ottawa office.
December 16: Got a call from Ottawa office to confirm my address (same as in the application) and was told that they will send the certificate with Purolator.
December 17: Received the certificate with Purolator
Conclusion: I do not know what happened, either they sent the certificate and it got lost in the mail or did not send it at all after closing my application; nobody asked me to fill out the Solemn Declaration (filled out when the certificate was sent but was not received).
Lessons: If you are dealing with Ottawa office, be ready that you will not receive a reply, but it is likely that someone has read your e-mail and some action will be taken AT SOME POINT.
Good luck everyone!