Thank you for your replyHi @Sarah1111,
Thanks for visiting this platform.
1. Ate you sure you applied via paper application to IRCC or you applied via paper application through an agent who in turn submitted your application online. Please confirm.
2. If it's true that you did apply via paper application, then the next thing for you to do is to create an online GCKey account on thr IRCC website.
3. Once you have done that, you can link your paper application to your online account. There you can get the official passport request letter and go submit your passport.
In the mean wishing are in order.
All the best.
Omofar.
Yes I just opened an account and I am finding it difficult to link my application to online account