Hello,
I have a friend who immigrated to Canada with her family when she was a child, but they went back to their home country a few months later and their PR cards expired. Last year, at age 22, she tried renewing her permanent residency by using the "Humanitarian and compassionate grounds" stream. It got approved, and they stamped her passport and was told she can come to Canada and renew her card. She did not receive any other document, not even a COPR.
She was asked a lot of questions at the airport this year, but they let her in. Her brother applied for her PR card renewal by mail, and they only received an acknowledgement of receipt document, and nothing else. She's been waiting since beginning of February with no status confirmation in Canada, or insurance, and cannot work without those docs.
She tried calling IRCC and was told to visit Service Canada. When she went, they told her she cannot do anything without the COPR doc, which she never received. There is no way for her to check her application status, if it even exists, or if it's in progress. All she has is her passport, old expired PR card from 15 years ago, and the acknoledgement of receipt.
I suggested she can send an email to IRCC with her full story and scans of the documents that she has that I mentioned above, and maybe they can give her more info on her application.
Any help would be appreciated. Thank you!
I have a friend who immigrated to Canada with her family when she was a child, but they went back to their home country a few months later and their PR cards expired. Last year, at age 22, she tried renewing her permanent residency by using the "Humanitarian and compassionate grounds" stream. It got approved, and they stamped her passport and was told she can come to Canada and renew her card. She did not receive any other document, not even a COPR.
She was asked a lot of questions at the airport this year, but they let her in. Her brother applied for her PR card renewal by mail, and they only received an acknowledgement of receipt document, and nothing else. She's been waiting since beginning of February with no status confirmation in Canada, or insurance, and cannot work without those docs.
She tried calling IRCC and was told to visit Service Canada. When she went, they told her she cannot do anything without the COPR doc, which she never received. There is no way for her to check her application status, if it even exists, or if it's in progress. All she has is her passport, old expired PR card from 15 years ago, and the acknoledgement of receipt.
I suggested she can send an email to IRCC with her full story and scans of the documents that she has that I mentioned above, and maybe they can give her more info on her application.
Any help would be appreciated. Thank you!
