A question to the experts please: I Have applied in September, got the temporary number: xf ........ in November, checked the status with the temporary number many times and the answer was always: the review process of your file not yet started; until the mid-may where I was told that my number (xf.....) doesn't exist, the agent cross-checked with my name, DOB, etc.... and told me: yes your name is here and your application has disappeared ....... he confirmed that the payment is still there but no file in the system!!!!!!!!!!! he said he will send a not to Sydney asking for the reason.....maybe the file was returned. since I didn't receive back the file, I recalled it today (after 2 weeks ). I got the same answer: your file is not in the system and we sent a note 2 weeks back to Sydney but still no answer !!!!!!!. Does somebody had the same experience or can tell what happen???? Thanks
Only this happen when they return return application but there should be a note by the officer why they returning