A question to the experts please: I Have applied in September, got the temporary number: xf ........ in November, checked the status with the temporary number many times and the answer was always: the review process of your file not yet started; until the mid-may where I was told that my number (xf.....) doesn't exist, the agent cross-checked with my name, DOB, etc.... and told me: yes your name is here and your application has disappeared ....... he confirmed that the payment is still there but no file in the system!!!!!!!!!!! he said he will send a not to Sydney asking for the reason.....maybe the file was returned. since I didn't receive back the file, I recalled it today (after 2 weeks ). I got the same answer: your file is not in the system and we sent a note 2 weeks back to Sydney but still no answer !!!!!!!. Does somebody had the same experience or can tell what happen???? Thanks