I had ordered GCMS notes and its written there too, that the criminality is in progress since the XEP date. Just as I wasn't familiar with the whole process I didn't pay attention to it.Hi Kostas,
try to call another agent again , I have the same issue one agent told me my criminal check is started but i called 3 agents after that call and all of them told me that my criminal check hasn't been started.
But I will call again in few days and see what they will say.
I think the explanation that Immstu gave earlier is close to reality.