This is strange. Next time when you call you might discuss the situation. The fingerprint is required by the criminality stage and when it finishes, everything else related to that including refunds should be completed. If you haven't paid your fees with Canadian Credit cards you might expect longer delays before it shows up in your transactions list otherwise ask the agent on the phone for refund detail in your file if there is any.I'm completely baffled by the process. My bio fee is not refunded but I passed criminality in October, as per my many phone calls.
Not that I care about the money, all I ask for is consistency and transparency.