No option to upload additional docuements! Help!!

[Simran Singh Sachdeva]

That's weird. People faced this issue in 2017 and I am facing the same technical glitch in 2020!

What's the solution? I'm in the same boat!

 

[anaben]

What's the solution? I'm in the same boat!

Same here, no where to upload. How did you solve this issue?

 

[Maverick28]

Same here, no where to upload. How did you solve this issue?

Try clearing cookies, caches and browser history before login. Also, try incognito/private mode. If nothing works, then submit the document using webform.

 

[anaben]

I tried what you suggested but I am still not seeing where I can upload. In addition, the webform takes over 2 weeks and I only have 7 days to submit the additional documentation. Do you know any other options.

 

[gulnaz12341]

Try clearing cookies, caches and browser history before login. Also, try incognito/private mode. If nothing works, then submit the document using webform.

how long does it take for them to reply to your webform

 

[Chloe_Luo]

okay, thanks!
Let's see what happens!

I am facing the same issue,

how long does it take for them to reply to your webform

I am facing the same issue now, do you get any updates?

 

[Sarr]

I have the same problem! No spot in MyCIC Account to upload the requested information!

I emailed the requested document to the email address they provided: CPC-CTD-Ottawa@cic.gc.ca
But have received no response that they have received my email!