Right? But gckey is still showing as processing and no message at all while ECAS have been DM since last month. But according to the MP, immigration already initiated the ppr. We’ve already ask the MP to ask them to resend the ppr and I also sent a webform and told them we didn’t receive any ppr mail.
I assume that they will resend the PPR soon, but you might ask the MPs office to send a copy of the original PPR directly to the MP. (Note that the original letter might not be valid at this point as it usually specifies a 30-day period in which you must submit the passports - so the point here is to confirm that they did actually prepare and send.)
I'd also suggest that you order the GCMS notes. If I'm not mistaken, the GCMS notes should also contain information on when - and also how - they sent the original PPR.
This might be useful information for others to complain and raise issues with IRCC - because there is something up with this, either the normal procedures were not followed, or there was a system glitch, or someone is being untruthful or mistaken about the PPR letter being sent.
Another data point: when we received our PPR, we got by email the notification to check GCkey account (you have correspondence in your account) and the direct email with PPR attached from the visa office within a minute or two of each other.
This suggests to me that both these emails are generated by the system and sent automatically, or close to automatically, with the same person involved. (Note, other explanations are possible, like the mail system they use sends emails only at a certain time of day, even if unlikely, or some combination of similar oprational steps).
At any rate: my point is - it's NOT like these are just letters typed up by hand and someone can forget to keep a copy and leave it on their desk where it gets misplaced. They're formally registered and part of the case management process. Even if both emails got lost in the etherspace (not delivered to you), it would still have to be recorded in GCSM and should have appeared automatically in your gckey account.
Right now the informal rules/guidance are that MPs should not check and bother the system before some period of time - but that's based on the system not having documents just disappear or system glitches holding things up. (And if someone has been untruthful to your MP, that's something any Minister's office takes very, very seriously). If the system can't be relied upon, applicants have a good reason to check with MPs offices earlier and confirm what's going on.
In your case potentially more serious as acc to the PPR letter, if you don't submit passports within 30 days, they can theoretically close the application and consider it abandoned.
So it may be helpful to others if you can dig some.