Paul09 I just phoned
Call Centre . The lady was in Montreal. She was very polite , friendly and informative.
Here is what she told me;-
WE ARE WORKING ON FEB 12th OR SO , did not even start MAY 2020
WE HAVE ROTATIONAL SHIFTS, CRITICAL STAFF, HAVE TO MAINTAIN SOCIAL DISTANCING, so staff is changed here to there in the same office, various schedules. Even if you send any webform there will be same reply. It may take a month or so. Dont worry your application sitting where ever it is nicely. She said they are hiring more staff to handle this situation. I asked that a rumor of few March guys got AOR1 ? Answer; I dont know may be but I checked we are at FEB 12th.
Asked about NDVO? If they are working? She said because of Covid even if the doors are closed they are open inside, I am sure they are working.