Good news todaySame situation like your's for me too sir. The only difference is I sent my application on 11th by Canadapost and passport program received it on 13th and I contacted them on 18th Aug using the link :
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/contact-passport-program.html
Got the following response today.
"Although we could have received your application, it has not been examined yet nor has a file been created in your name. Passport service have been suspended due to the COVID-19 situation. The processing of application will resume once the situation has been resolved
If you sent your passport application via courier or registered mail, we recommend that you communicate with the courier service provider in order to confirm that your passport application was delivered at the Passport Program.
For information concerning your passport application, please call 1-800-567-6868. Please do not reply to this email. We trust this information is of assistance to you."
So I believe its better to sleep without worrying about the processing and delays and get surprised with the passport in our mailboxes as and when it comes
I contacted them on 21st Aug using the link :
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/contact-passport-program.html
Got the following response on 24th of August 2020.
"Although we could have received your application, it has not been examined yet nor has a file been created in your name. Passport service have been suspended due to the COVID-19 situation. The processing of application will resume once the situation has been resolved
If you sent your passport application via courier or registered mail, we recommend that you communicate with the courier service provider in order to confirm that your passport application was delivered at the Passport Program.
For information concerning your passport application, please call 1-800-567-6868. Please do not reply to this email. We trust this information is of assistance to you."
I became Canadian citizen in March 2020 but due corona virus all the Service Canada in Calgary was closed down( in person services). I read the news recently that Service Canada begins the gradual opening then I decided to send my Canadian passport application by mail (non urgent) with Canada post (Xpresspost) on August 9,2020 to passport program (Gatineau QC K1A0G3) and it was received on August 11 at 9:18am. Today I received a Xpressport envelope from passport office in Brampton containing returned Canadian citizenship Certificate , Passport Canada official receipt with my name on it and Mail-out date when I will receive my passport and also a small paper saying in reference to your passport application , you will find enclosed the following documents then list of checked boxes but they only checked Credit card receipt and Certificate of Canadian citizenship.
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