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Gettin New SIN Number

Dimzonchik

Full Member
Apr 4, 2018
30
12
Applied online on April 7th, and I've got nothing, except the application number. Trying to reach them, but they always disconnect me.
 

winterisnotcoming

Star Member
Mar 30, 2019
100
12
there's like a SIN Application Number given at the end of the online application, you did not get it?

I called Service Canada this morning, the agent said as long as I got a confirmation number/SIN Application Number at the end of the online process that should be okay... and they will respond to me by mail after 20 business days...
Can you share the trick to get connected with a Service Canada rep?
 

Pinky2587

Star Member
Jun 27, 2018
150
34
Can you share the trick to get connected with a Service Canada rep?

I just keep on calling their toll free number, in an interval of 10 mins per call it keeps saying "we are currently experiencing longer wait times please call again... ", and finally on the 5th try I was able to enter the queue and I waited around 45 mins to be able to talk to an agent.
 
Last edited:

knmacneil

Member
Aug 19, 2019
14
3
Hi, I'm experiencing similar issues to everyone above. I mailed my application in on Friday, April 3, only to find out they started accepting online applications the next Monday. According to Canada Post, they received my application on April 8th. Today (April 21st), I received a letter from Service Canada (sent on April 13th) that says:

"We were not able to process your SIN online request as certain essential documentation pertaining to your application was missing." It then lists the documents required, and tells me to reapply online.

I'm super confused because
1. I applied by mail, not online and
2. I definitely gave the all the documents they required (the mail application even has a checklist).
3. Even if the online application were open (which it's not), I can't apply online because the SIN office still has my passport AND my COPR letter.

Like everyone else, I've tried calling numerous times only to get "we are experiencing longer than usual wait times" etc. etc. before it hangs up on me. Has anyone else experienced this? Does anyone have any suggestions? I'm currently without a passport, a COPR, and my PR Card application is completely AWOL (I landed on March 12 and the application status website says it can't find my application).
 
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Skp1310

Star Member
Mar 31, 2020
103
18
I filled up this form last week, didn't get any call back though...
I filled this form on March 26 th and got a call back by April 14 th and he says the same wat we see for mail application. Who ever filled online SIN application can expect the SIN in mail around 20 business days. Not much info to talk to an agent.
 
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Skp1310

Star Member
Mar 31, 2020
103
18
Hi, I'm experiencing similar issues to everyone above. I mailed my application in on Friday, April 3, only to find out they started accepting online applications the next Monday. According to Canada Post, they received my application on April 8th. Today (April 21st), I received a letter from Service Canada (sent on April 13th) that says:

"We were not able to process your SIN online request as certain essential documentation pertaining to your application was missing." It then lists the documents required, and tells me to reapply online.

I'm super confused because
1. I applied by mail, not online and
2. I definitely gave the all the documents they required (the mail application even has a checklist).
3. Even if the online application were open (which it's not), I can't apply online because the SIN office still has my passport AND my COPR letter.

Like everyone else, I've tried calling numerous times only to get "we are experiencing longer than usual wait times" etc. etc. before it hangs up on me. Has anyone else experienced this? Does anyone have any suggestions? I'm currently without a passport, a COPR, and my PR Card application is completely AWOL (I landed on March 12 and the application status website says it can't find my application).
I think ur passport and COPR would not have local Canada address. That may be the reason for not being processed. Don’t worry they will return the passport and copr in the same package to the from address. Wait for 20 business days from the package received at their end.
 

knmacneil

Member
Aug 19, 2019
14
3
I think ur passport and COPR would not have local Canada address. That may be the reason for not being processed. Don’t worry they will return the passport and copr in the same package to the from address. Wait for 20 business days from the package received at their end.
I have a local address. I'm in Ontario.
 

knmacneil

Member
Aug 19, 2019
14
3
Did you submit any proof for address ?

Does your passport has Canada address ?
My passport has a US address because I just landed from there, but my COPR (stapled in my passport) has my Canadian address. The mailed application form only requires a proof of identity document. I've read it through ten times and no where does it say you need to send a proof of address.
 

Dimzonchik

Full Member
Apr 4, 2018
30
12
My passport has a US address because I just landed from there, but my COPR (stapled in my passport) has my Canadian address. The mailed application form only requires a proof of identity document. I've read it through ten times and no where does it say you need to send a proof of address.
I don't remember where, but it was clearly written that you have to give proof of address in Canada. I sent my rental agreement.
 

knmacneil

Member
Aug 19, 2019
14
3
I don't remember where, but it was clearly written that you have to give proof of address in Canada. I sent my rental agreement.
For the online application, yes, it requires it.
But for the mailed and in-person applications it does not say it requires a proof address. If you can find where it asks for proof of address I would appreciate it.

Mostly I am confused because I applied by mail, but the letter they sent me (to my correct address, btw) says they were unable to process my "online request."
 

knmacneil

Member
Aug 19, 2019
14
3