The local embassies are closed in most places. The PPR email comes from the local embassy not IRCC. That is an indication that all is well and you need to wait for "normalcy" to resume and you will get the email from the embassy.Yes, I contacted them via the web form. After 4 days I got a standard answer saying that yes, a decision made was done on our application and that an officer would contact us to notify us. Already two weeks from that, and no news yet..