I called IRCC today and they confirmed it was a fingerprint request. They said re-sending the email may take up to 30 days! I asked if I could just go to RCMP and get the fingerprints done myself; they said I need to have the email first and I must wait. Quite frustrating to be honest but what else can we do?! Please let me know if you have any update on your end. Good luck!I have the same issue and mine was sent on 22th Oct. Just sent out a webform request