Since they have made chnages and call center is no longer reachable, That agent might have got some news about his movement/reassignment which he blasted on you.Hey brother,
Thanks for the concern.
So as per advise by our beloved @rushi.gada I did call CIC today to check whether my file really had any problem of eligibility or its really under review as mentioned by the previous agent who scared me the other day and not to my surprise I found the file is still at the same stage and has not moved an inch but doesnt have any issue which the other agent was mentioning.
So in short the other agent was threatening me unnecessarily.
Guys beware of this agent named SWALLIONE or something.
I wish everyone speedy PPR!
update from @AGill22 seems both plausible and scary. If that is the case we are hung out to dry!