Language was simple and clear . I don’t know what doubt people had . It’s most reliable site to order gcms notes .The email simply states that when a delay happens, IRCC is notified, which may or may not even respond, creating more delays and lack of information.
What GET GCMS has been able to achieve is that every 2 weeks, IRCC will send a list to GET GCMS with all the requests filed with IRCC by GET GCMS.
This document will give the precise date when the processing began and the status of the all requests.
The biggest achievement is that instead of contacting IRCC when a delay happen, IRCC will itself notify of the delay and flag the request as priority, thereby cutting the time of communication.
Also, all the requests filed by IRCC will be monitored by IRCC on a bi-weekly basis, thereby keeping IRCC on its toes.
Hope this makes it clear.