Yeah very true . all the information they have handy is this process gonna take 12 months. but if they could at least explain why the hold up it can actually calm down people. because now everyone know they can actually finish the process in months.Yeah, I've seen that too, but I take it with a grain of salt. It's hard to really know if people are misunderstanding the call centre agent (who is maybe just being kind of vague or not understanding the question), if the call centre agents themselves are misinformed, or if they really are stating definitively they could be processed completely in Sydney from now on. I guess the only way to really find out is to see what happens with you all as a group. You're the trailblazers for everyone else, unfortunately!