When I log in, and after entering information to link I get message based on information you provided we found one application. You have representative on your file, please upload updated representative form to cancel representative. By saying representative, I mean we have a lawyer who we hired to help with application
- Is this rep a registered immigration lawyer or rep with a registered number? (in this case maybe the file gets locked to them.)
- Do you at any time when you fill the information to link say that you have a representative? If you do, then maybe that is the problem and you shouldn't. I forgot what info was to be filed.
- When you signed up for My CIC Account, did you say you are rep or signed up as the applicant? It should be signed up as the applicant.
What I am trying to say is that either somewhere along the way it was mentioned that the user is a Rep or that the registered immigration lawyers automatically lock files so others can touch.
One thing is for sure, there can only be 1 rep for any file. I am not sure if applicant also is considered a rep a is allowed to access their own file.
P.S. I did a search and those exact words about cancelling a rep is not showing up on this forum. Exact wording would help unless those are it then it maybe some new rule in place.