mark the File "URGENT" on topNo, submit a copy of whatever translation documents you have.
Also, mark the File "URGENT" on top and write a letter stating that the previous file sent on XX Date has probably been misplaced as no AOR has been received. This way duplication will not occur.
I find it hard to believe that without opening your file they know that they have your file. The file is opened and the details are entered in the system. I am quite sure that they have misplaced your file.
I know how you feel at this stage, but the next best thing to do is to mark the file urgent, write a letter inside and this will make them open the file immediately.
Good luck and please let us know how it goes.
where to find this one, is it different application?