No, submit a copy of whatever translation documents you have.
Also, mark the File "URGENT" on top and write a letter stating that the previous file sent on XX Date has probably been misplaced as no AOR has been received. This way duplication will not occur.
I find it hard to believe that without opening your file they know that they have your file. The file is opened and the details are entered in the system. I am quite sure that they have misplaced your file.
I know how you feel at this stage, but the next best thing to do is to mark the file urgent, write a letter inside and this will make them open the file immediately.
Good luck and please let us know how it goes.
mark the File "URGENT" on top
where to find this one, is it different application?