Hi dear, it is true that cic agents are under lots of pressure as they have a deadline to meet followed by christmas and new year approaching soon.. they have to meet their annual targets.
Contacting the cic agent to know about ur current status is just like getting a first aid to your wound but not an ultimate fix, you cannot rely on their answers blindly as there are instances where wrong info was given to applicants. The best way to learn about your progress is thru GCMS notes and placing an order for these notes will not piss anyone nor slow your file in anyway.
Some people choose to order these notes after 60 days from AOR while some people choose 90 days from AOR, I'd choose to order the first set of notes on the 91st day and then i would keep a gap of 20 to 30 days again to order the second set of notes. It is highly recommended that you order your GCMS notes so that you know that your file is not untouched.
From the CPC, the files are alloted to the Visa office while some files are alloted to the local visa office, there are certain instances where case files were alloted in the following manner due to backlogs CPC --> VO--> LVO--> VO. Unlike the previous paper based applications which had to be couriered physically, nowadays all information are easily accessible in their system so files dont move around physically thereby reducing processing time positively. For instance, a file which is sent to Montreal can be further assigned to another office like Ottawa, NDVO, Kiev etc incase Montreal is jampacked with backlogs and this is done to reduce further processing delays .
At this point, we cannot conclude on the info given by either of the agents due to the contrast in the information given out to you verbally. My assumption purely, the latter agent may have just wanted to get off the call asap, to meet deadlines or maybe was having a bad day...
Dont be upset, sad or frustrated, we are all with you on the same boat, hand in hand, dont let a mere call spoil your weekend... cheers !!