I applied citizenship on August 2017 and passed the exam February 2018 .
I send the case specific enquiries 25 days a go and they didn't responce.
So I call them. The agent told me everything is don and she will send the note to follow up my file I told her everything like security, residency, criminality... is done ? She said yes is done . I said so why they didn't send the oath invitation. She said maybe they forgot to invite.
Last night I received the case specific enquiries response after 25 days. It said your file still in process and we can not give you specific time .
It was different responce . Because when they saying still in process tha means at least one part it is not done.
I call them again this morning and I told the agent I received 2 different responce . She checked my file and said your application still showing in process . I said which part it is not done . She said "I cannot see in your file just showing in process" . I said when the previous agent told me every thing is done that means she saw something on my file . She said I don't know .
I will be appreciate anyone who has a experience to call to call center let me know which information he/she recieved when they call the call center . Because I want to call them again. But I don't know which information they have access to responce.