Try calling closer to the start of the day as in at 8am in Ottawa time and you will get through. I just called, my wait time was 15 minutes.What options should one use to get to the agent. I have been calling the number and go to the toll free number by choosing 1 1 1. After that when I go to menu using option 1 and provide application details it reads out the same details as available online. I press 0 but I'm not even put in to queue to talk to agent. I have tried numerous times for past 3 days but no luck.