Dear Veterans on this forum, please help me out here. (Apologies for a long post)
My AOR is December 11, 2018. IP2 status (we are processing your background check) since last about December 26-27, 2018. Since then there hasn't been any communication from the CIC, neither any update via email nor any update on my profile. I did, as advised by veterans on this forum, inquire about my visa office and found out that my application is being processed at Ottawa.
However, last Saturday I received the following email from
survey+ircc_external@advanis.net
"
Hello xxxx,
Immigration, Refugees and Citizenship Canada (IRCC) has hired the research company, Advanis, to help us conduct this online survey which should take only 15 minutes to complete. You can take this survey on any mobile or desktop device.
We want to hear about your experience with us so that we can learn from you how to improve our services.
Your name was identified at rendom from a list of people who received a decision on an IRCC application in 2017.
This survey is voluntary and you are not obliged to participate. All information collected will be kept strictly confidential.
Click here to start the survey
or copy the full URL below into your internet browser: <URL>
If you experience any difficulties with the survey, please contact Sue day at Advanis by telephone at 1-866-509-6986 or by e-mail at survey+ircc_external@advanis.net.
Thank you for taking the time to participate! We look forward to hearing from you.
If you would like to verify the authenticity of this IRCC survey, please visit the IRCC web page under “Notices” in our Newsroom or click on the link below:
https://www.canada.ca/en/immigration-refugees-citizenship/news/notices/client-service-survey-2018.html"
If one clicks on the CIC link as provided above the page that opens says the following:
"
Client service survey 2018
Ottawa, January 22, 2018 — If we made a decision on your application in 2017, you may get an email inviting you to take our client service survey. Invites will be sent between January 22 and March 5, 2018.
About the survey
To improve your experience with our services, we’re collecting feedback from randomly selected clients who received a decision on their application in 2017.
From January 22 to March 5, the research firm, Advanis, will send email invites directly to you. We are asking you to comment on your experience to see if we met your expectations with our services.
Completing the survey is voluntary. What you tell us won’t affect any past, current or future application with IRCC and we won’t know whether you took the survey. It will be kept confidential.
Service excellence is a priority for us. That is why we are working on a number of initiatives aimed at improving your experience. This survey helps us identify emerging trends and issues in client satisfaction and allows us to more accurately make improvements.
If you don’t get an invitation to take the survey, we welcome and encourage you to submit feedback.
More information about the survey
- Subject: Client service survey for Immigration, Refugees and Citizenship Canada
If you think the email looks suspicious, visit our website to learn more about email scams or delete the email."
The CIC page clearly mentions that the feedback is being taken from randomly selected clients who have received a decision in 2017.
"To improve your experience with our services, we’re collecting feedback from randomly selected clients who received a decision on their application in 2017."
As mentioned earlier, I have not even received PPR as on date. Could this be just a technical error or should I inquire the CIC?
Please Note: I have not applied for GCMS notes. Also, I have received a reminder email yesterday to provide feedback.
