I don't know what is the whole purpose of the Customer Service Rep at CIC. If you only have to keep saying wait we can always do that. There is no guarantee your case will be escalated once 16 months are completed.
The agent told me that my application is approved, and waiting for PPR.
He said he cannot notify the officer to send PPR even over 16 months, but he saw there is a next update date 'Jun 10th'.
He said a 'notify' button after Jun 10th will appear in his interface.
If i haven't received PPR on Jun 10th, he will be able to click on the above button to notify the officer.
Do you guys think it is pretty crazy???