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PR card renewal status Rejection - You have not provided us with a valid Primary Identity Document- please review Guide IMM5445

sims88

Member
Sep 12, 2018
15
0
I have applied for the PR card renewal online and submitted my application on July 9. Yesterday, while checking the status under Inspect mode I found status as Completed along with rejection details as - You have not provided us with a valid Primary Identity Document- please review Guide IMM5445. I attached the current passport copy but did not upload the expired one which had the entry stamp as the guide mentioned either valid current travel document or expired passport page with the stamp.

I did not receive any AOR so not sure if calling IRCC would help. Anyone in this group who has faced this recently? Please share your insights.

Thanks !
 

Ponga

VIP Member
Oct 22, 2013
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If you are certain that your passport copy was in fact submitted...chalk this up as yet another glitch with applying online.

Calling IRCC may help, if you reach a human, but doing nothing...is probably worse.
 

hpham1.ca

Member
Mar 27, 2023
18
0
I was requested to send:
Photocopies of ALL pages (including blank pages) of all your current passport- or travel document(s) - used to enter or leave Canada or other countries since your landing in Canada. All pages must be photocopied in colour and must be clearly legible.

I guess the copy I submitted was not acceptable since I only included the pages that have stamps.
 

sims88

Member
Sep 12, 2018
15
0
Update- I have received my renewed PR card last week exactly within 3 weeks of application. I guess its a glitch that it showed status as rejected using the Inspect Mode. Its weird that there is no uniformity in how the applications are being processed.
 

rohit.joshi

Star Member
Sep 24, 2017
170
31
Update- I have received my renewed PR card last week exactly within 3 weeks of application. I guess its a glitch that it showed status as rejected using the Inspect Mode. Its weird that there is no uniformity in how the applications are being processed.
@sims88 Did you submit all pages of your Passport or only the pages which has the personal details and expiration dates? Please let me know
 

armoured

VIP Member
Feb 1, 2015
17,272
8,887
Update- I have received my renewed PR card last week exactly within 3 weeks of application. I guess its a glitch that it showed status as rejected using the Inspect Mode. Its weird that there is no uniformity in how the applications are being processed.
THE INSPECT MODE IS A BROWSER HACK UNRELATED TO IRCC.

Why on earth anyone would think this gives reliable information when IRCC has NEVER said to use it. You may as well read tea leaves and then complain there's a glitch in IRCC systems.
 

Kiva667

Hero Member
May 9, 2019
226
107
I was requested to send:
Photocopies of ALL pages (including blank pages) of all your current passport- or travel document(s) - used to enter or leave Canada or other countries since your landing in Canada. All pages must be photocopied in colour and must be clearly legible.

I guess the copy I submitted was not acceptable since I only included the pages that have stamps.
That is a weird request. The guide does not say you have to submit the pages of your passport. Especially since, in this day and age, few countries actually stamp passports. For example my wife and I have made 5 trips out of Canada since she got PR and the only stamp she received in her passport was from the USA.
 
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dpenabill

VIP Member
Apr 2, 2010
6,435
3,182
Up Front: if and when IRCC assesses a PR application as complex, it is subject to non-routine processing which can involve varying degrees of inquiry, potentially including an intrusive investigation. That appears to be the @hpham1.ca situation being addressed. Not necessarily, but that's what is indicated.

Seems some contextual observations may help illuminate what's at stake.

That is a weird request. The guide does not say you have to submit the pages of your passport. Especially since, in this day and age, few countries actually stamp passports. For example my wife and I have made 5 trips out of Canada since she got PR and the only stamp she received in her passport was from the USA.
Nothing "weird" here. Just some common non-routine processing for what is likely a complex application.

Caveat: this is largely about the situation involving @hpham1.ca who, frankly, has not shared sufficient information to support conclusions about the merits in their case. While it is not clear this fits the scenario of someone who may have a tendency to read what favours them into things, there are some suggestions of that. Main thing is that it is not clear where the substantive merits lead . . . from all that @hpham1.ca has posted, neither the probable nor appropriate outcome is apparent, at least in so far as I can see anyway. More regarding this below.

In any event: Again, a request for all pages of passports is part of common non-routine processing whenever a PR's calculation of compliance with the Residency Obligation is being investigated. This PR, for example, has also been asked to give consent for IRCC to access CBSA records.

Note that it seems likely this means access to CBSA records beyond the CBSA travel history of entries into Canada (to my understanding IRCC has access to CBSA history of entries into Canada without needing consent). That and the timeline suggest that IRCC has referred this to the Domestic Network as a complex application, which in turn suggests investigatory processing.

"Especially since, in this day and age, few countries actually stamp passports."​

It is true that the physical pages of passports document far less, reveal far less, than they did in the past. But once processing is investigatory rather than just routine, even minor pieces of evidence are commonly examined. Moreover, passports sometimes have visas and permits indicating more than just travel history, especially if status indicates residency or work which can be (and will be) compared to the PR's claims about residency and work history.

Inquiry into such detail is more likely when there are multiple aspects of the PR's situation tending to increase concern . . . based on previous posts, this PR made a prior application for a PR card while short of being in compliance (at least short if days on "business trips" outside Canada were not given credit . . . which is itself a lengthy and tangled tangent here, some going back to more than a year ago, itself raising questions -- see below) and apparently applied to withdraw that application, and then made a request for urgent processing of the current application based on an upcoming need to travel outside Canada. For PRs barely meeting the RO, let alone if short of RO compliance, signaling planned travel abroad can be a factor that invites elevated scrutiny -- after all, notwithstanding how lenient and flexible the RO is, the specific purpose for giving people PR status is so they will PERMANENTLY settle in Canada, and if five years after getting PR status the PR's situation does not comport with settling PERMANENTLY in Canada, that is bound to at least invite some additional level of scrutiny. (There is a tendency among many to focus on meeting minimum requirements, failing to recognize the impression it makes and how that can influence law enforcement assessment when a PR's actions are inconsistent with what they declared their intentions were when applying for PR; while settling in Canada PERMANENTLY is not required, not doing so is inconsistent with applying for PR, and this can have a significant impact in close call cases where credibility can be a big factor.)

As I noted in the caveat above, I cannot offer a view about the prospective outcome for @hpham1.ca . . . not enough is known and . . . well . . .

I was requested to send:
Photocopies of ALL pages (including blank pages) of all your current passport- or travel document(s) - used to enter or leave Canada or other countries since your landing in Canada. All pages must be photocopied in colour and must be clearly legible.

I guess the copy I submitted was not acceptable since I only included the pages that have stamps.
No need to "guess" IRCC wanted more than what you submitted. I do not know what the initial request to you said, but passport requests are generally very clear; it is almost always (if not always) clear that what is requested is one of the following:
-- actual passport​
-- copy of pages with biographical information, or​
-- copy of ALL the passport, all pages​
Again, which of these is being requested is almost always, if not always clear.

You might guess whether an IRCC official viewed the submission of a partial copy as merely a mistake or misunderstanding, or as evasive, or perhaps even misrepresentation by omission. Depends on the other circumstances, other questions, whether there are other aspects of your case raising questions about your credibility.

As I have noted a couple times now, it is difficult to forecast what the situation is, where things stand, where things are headed. All could be mostly OK, just IRCC exercising some caution, no real problem. A PR card might be on its way to you soon. Or there might be some lurking issue.

Further context:

https://www.canadavisa.com/canada-immigration-discussion-board/threads/residency-obligation-to-renew-pr-status-with-frequent-overseas-business-trips.792903/#post-10412064

https://www.canadavisa.com/canada-immigration-discussion-board/threads/residency-obligations-falling-short-of-730-day-ro-requirement-due-to-frequent-business-trips.833384/#post-10738014

The latter indicates an application for a PR card in January, which apparently has been withdrawn. As I indicated in a post in that discussion, in addition to identifying multiple risks I emphasized there is always a risk when making a PR card application while in breach, and that withdrawing the application would not necessarily cure things:
Withdrawing the application is not likely to change what IRCC does. Well, IRCC for sure won't proceed to approve the application and deliver a PR card if you withdraw. But a withdrawal is not likely to affect whether IRCC proceeds with an inadmissibility report. Your application put your admissibility into issue, and once that is done the horse, as some might say, is out of the barn and on the run (with exceptions of course).
Hard to say what effect that application and applying to withdraw it has in regards to the current processing.

There is also a somewhat more concerning aspect of the discussion in those two topics.

I have received mixed opinions on business travels. The consensus was the validity of the Canadian business and the nature of the assignment abroad.
This was in response to a caution that it was unlikely IRCC would give RO credit for their days on "business trips" outside Canada.

Unless it was in some private messaging not shared in the forum, @hpham1.ca for sure did NOT receive any opinion in this forum and absolutely NO consensus so much as suggesting their business travel would count. In fact, I am the source of the most favourable view posted here (see posts in topics linked above), in which I clarify that the label "business trip" does NOT determine whether the time outside Canada will count or not, while emphasizing "qualifying for this credit is TRICKY," and emphasizing the criteria that must be met.

Again, I do not know the merits of this case. Not difficult to see how and why IRCC might have concerns. Whatever the reason was that @hpham1.ca only provided a partial copy of their passport, what matters more now is what IRCC officials perceive about that. And how the previous PR card application fits. Among other apparent incongruities, perhaps even some inconsistencies.

In any event, for others: when IRCC makes a request for information, the best approach is to comply, to submit what is requested. And remember, IRCC will have its reasons even if we do not know what they are.[/quote][/QUOTE]
 
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Kiva667

Hero Member
May 9, 2019
226
107
Thank you, depenabill, for your useful analysis above. One thing I've noticed during the years I have followed people's immigration journeys (off and on) through this web site, is that a small but significant number of people seem to be looking for ways to circumvent their non-eligibility for visas etc., as well as trying to fool IRCC into issuing them PR and so on, even when it's obvious they don't qualify or are seeking the status only as a convenience. IRCC may sometimes present itself as an impenetrable bureaucracy but I've never thought they are actually stupid.
 

seatosky_

Full Member
Jan 23, 2024
44
10
can i use an expired passport to renew my pr card if its the same passport i used for my PR application(expired last year) and its not the passport i used for my point of entry(expired two passports before)? "i got "primary Identification is not provided" when i submitted the passport i used during the PR application. called IRCC twice and the first agent said if its not the same as the passport with an entry stamp it wont work if its expired even if its the one i used when getting my PR. called again and the second agent said to provide an explanation letter stating that its the same as the one i used in my PR application. so redundant.. and not sure which one is the correct one
 

Ponga

VIP Member
Oct 22, 2013
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can i use an expired passport to renew my pr card if its the same passport i used for my PR application(expired last year) and its not the passport i used for my point of entry(expired two passports before)? "i got "primary Identification is not provided" when i submitted the passport i used during the PR application. called IRCC twice and the first agent said if its not the same as the passport with an entry stamp it wont work if its expired even if its the one i used when getting my PR. called again and the second agent said to provide an explanation letter stating that its the same as the one i used in my PR application. so redundant.. and not sure which one is the correct one
Yes.
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/application-forms-guides/guide-5445-applying-permanent-resident-card-card-first-application-replacement-renewal-change-gender-identifier.html

You must submit these documents:
.
.
.



A copy of one of the following primary identity documents:


  • your valid passport or travel document or
  • the passport or travel document you had when you became a permanent resident (if applicable, include the passport page that was stamped when you arrived in Canada and became a permanent resident)
 
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seatosky_

Full Member
Jan 23, 2024
44
10
thats what i thought but the first agent said if its not the passport that has the stamp then it wont be accepted :/ really hoping they do