Finally, an update:I'm so disappointed and hopeless:
P1 - Apr 17
P1 - Email resent, and Web Form request. Jun 17
P1 - Jun 20 - 2ND NOTICE
By this time other people have received their PR...
P1 - April 17: Replied the same day.
P1 - June 17: Email resent, and Web Form request submitted.
P1 - June 20: 2nd Notice received, replied the same day.
P1 - Ongoing: Weekly emails sent and several forms submitted. We called, but they were unable to confirm receipt of our emails.
P1 - July 18: Request for assistance submitted via MP.
After three months...
P2 - July 19