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eTA Cancelled Without Reason

m4nu3lex

Full Member
May 28, 2019
30
1
Is anyone experiencing the same thing with ETA cancellation after being approved for a long time?

I will be traveling back to my home country after living in Canada for two years. Today, I checked the eTA status tool and found that my eTA is still approved until 2026. However, there's a message stating that my eTA has been canceled because I no longer meet the requirements and no reasons were provided.

After arriving in Canada, back in 2021, my status changed from visitor to worker, and I received a new eTA number with the same validity as the one used for entering Canada for the first time. But when I enter this new eTA number in the checker tool, it shows no matches. It seems that the eTA checker is causing confusion and stress for many of us.

Any insights or help on this matter would be appreciated.
 

asda191919

Newbie
Sep 20, 2023
3
0
Is anyone experiencing the same thing with ETA cancellation after being approved for a long time?

I will be traveling back to my home country after living in Canada for two years. Today, I checked the eTA status tool and found that my eTA is still approved until 2026. However, there's a message stating that my eTA has been canceled because I no longer meet the requirements and no reasons were provided.

After arriving in Canada, back in 2021, my status changed from visitor to worker, and I received a new eTA number with the same validity as the one used for entering Canada for the first time. But when I enter this new eTA number in the checker tool, it shows no matches. It seems that the eTA checker is causing confusion and stress for many of us.

Any insights or help on this matter would be appreciated.
Hi I’m in the same situation now…
What happened to you?
 

asda191919

Newbie
Sep 20, 2023
3
0
I called IRCC, and they confirmed that my ETA is still valid. The status check tool is causing all this madness, better confirm with an IRCC agent.
Hope this helps.
Oh… do you remember the IRCC phone number?
I called them but they told me to send a message through web form. But I don’t think they would reply :(
I required my country’s Canadian embassy and they say it looks like still approved but not sure about the cancellation message. They recommend me to apply again.
 

m4nu3lex

Full Member
May 28, 2019
30
1
Oh… do you remember the IRCC phone number?
I called them but they told me to send a message through web form. But I don’t think they would reply :(
I required my country’s Canadian embassy and they say it looks like still approved but not sure about the cancellation message. They recommend me to apply again.
I used the one shown in Google. 1-888-242-2100 (from Canada only)
https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html