Just submitting the webform from the same page as usual. There are two questions before you fill out the webform; one is asking you whether your case belongs to the following four categories and another one is to ask you whether your case is processed outside of Canada. If you choose no here, all webforms will go to Etibicoke for further distribution. Most general inquiries will be replied to by calling center agents who only say it is in progress. But if you choose no, you can choose a specific office outside Canada. My SVO is NY, so I chose NY, but it doesn't matter much. I also selected Sydney, Australia once, and they kindly forwarded the webform to RROC. Since this type of webforms are forwarded directly to RROC, they will respond to you themselves. Though you may still receive a useless response, you might receive something better than the calling center agent and also within a shorter period.
