Debit card declined

[Quickh]

Hi everyone, this is the first time I'm applying for a Canadian visitor visa (TRV) to attend a scientific conference. I need to pay 185 Canadian dollars as visa fee, but the site says my payment was declined. I contacted the bank, they say they didn't decline the payment, it was the site itself that did it. My bank is Monte Paschi di Siena, the card type is debit Mastercard. I'm attaching a screenshot of the decline message.

Could you please tell me what's the problem?

Thank you!!!

 

[tommy_2k23]

Do you have another debit card? try that one.

 

[Mounat]

Hi everyone, this is the first time I'm applying for a Canadian visitor visa (TRV) to attend a scientific conference. I need to pay 185 Canadian dollars as visa fee, but the site says my payment was declined. I contacted the bank, they say they didn't decline the payment, it was the site itself that did it. My bank is Monte Paschi di Siena, the card type is debit Mastercard. I'm attaching a screenshot of the decline message.

Could you please tell me what's the problem?

Thank you!!!

Sites don't decline transactions, banks do. Either your bank or the one IRCC/CIC uses rejected the transaction. Try a different card (not MasterCard). The Bank of Monte Paschi di Siena could be flagged somehow. Try a card from a different bank. Or use a credit card instead of a debit card.

 

[bellaluna]

the card type is debit Mastercard. I'm attaching a screenshot of the decline message.

Could you please tell me what's the problem?

*Edited because I can’t read on a Friday afternoon

https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1244&top=4

 

[tommy_2k23]

IRCC does not accept debit Mastercard. Only Visa Debit, or Mastercard credit.

https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=1244&top=4

Make sure we accept your card
We accept:

• Visa®, MasterCard®, American Express® or JCB® credit cards (including prepaid cards)
• Visa® Debit and Debit MasterCard® (for online applications only), and
• UnionPay® (for online applications only; debit cards not accepted)

Debit card users must be enrolled in online banking to pay their fees online.

 

[milon45]

Hi everyone, this is the first time I'm applying for a Canadian visitor visa (TRV) to attend a scientific conference. I need to pay 185 Canadian dollars as visa fee, but the site says my payment was declined. I contacted the bank, they say they didn't decline the payment, It was the site itself that did it. My bank is Monte Paschi di Siena, and the card type is debit Mastercard. I'm attaching a screenshot of the decline message. Could this be related to using a SkylightPayCard?

Could you please tell me what's the problem?

Thank you!!!

Your bank has confirmed they did not decline the payment, suggesting the problem lies with the site itself. I recommend contacting the support team of the Canadian visa application website directly to report the issue. They should be able to provide assistance or advice on how to proceed with your payment and visa application.

 

[milon45]

Hi everyone, this is the first time I'm applying for a Canadian visitor visa (TRV) to attend a scientific conference. I need to pay 185 Canadian dollars as visa fee, but the site says my payment was declined. I contacted the bank, they say they didn't decline the payment, it was the site itself that did it. My bank is Monte Paschi di Siena, the card type is debit Mastercard from NetSpend reviews. I'm attaching a screenshot of the decline message.

Could you please tell me what's the problem?

Thank you!!!

The payment was likely declined by the website, not your bank. Try contacting the visa application site’s support team for assistance, and consider using a different payment method if possible.