I just received a response from IRCC.Minister-Ministre.IRCC@cic.gc.ca after sending the email ~Feb14.
Its interesting they mention that my file is at the vancouver office. I called the IRCC help line after my MPs office said it was in vancouver also but agent said it was in sydney still. No clue whats happening here..As you know, all citizenship applicants must complete immigration, criminal and security background checks before they can become Canadian citizens. Background screening processes are non-discriminatory and universal in their application. Since background verifications are conducted in partnership with outside agencies such as the Canadian Security Intelligence Service, the Canada Border Services Agency and the Royal Canadian Mounted Police, we have no control over the delays that they may incur.
Departmental records show that your application is in progress at the IRCC Centre in Vancouver, currently undergoing background checks. Please be assured that you will be advised of further processing steps as soon as the results of the outstanding background checks have been received and reviewed. If your application is successful, you will be granted Canadian citizenship and receive a citizenship certificate. More information about the various stages of processing can be found in the application guide.