Technical Error - Online Application

[linxord]

I just submitted another webform, and explained that this is my 3rd submission with a generic response lol. 3rd times the charm?

 

[preet.tech89]

@preet.tech89 It looks like there are quite a few people unable to register. I still cannot.

A few questions,
Did you have a PR tracker account before? (I didn't)

I also spoke to someone on another forum, who in the past was not able to register for a good 3-4 weeks and then able to register (old tracker) so not sure how that is related but looks like there is some sort of a step in between that they need to do too.
No reply on the second webform yet, I'll update when and if I get it.

Thanks

@linxord What's the PR tracker account? If I remember correctly that I had only the gckey account which I used to login for checking my PR application progress. If something else, then I never had.

If you meant old tracker as ECAS tracker then I did try to register there as well but no luck as it gave me no record found. Did that person (who was not able to register for 3-4 weeks) share any screenshots over the webform? and is it working for him/her now?

 

[preet.tech89]

I spoke too soon, they replied back
again with a generic reply. I have clearly explained I got AOR, and how many days it has been.

The generic email says

Citizenship Application Tracker - Technical issues

To create an account and access the Citizenship Application Tracker, you need to:

Have applied for a citizenship grant (Adult (18 or older) or Minor (under 18)) and have already received your acknowledgement of receipt (AOR) letter/email,
(If you are the applicant) Provide the following information about yourself (must match the information submitted on your application):
unique client identifier (UCI) or client ID,
application number,
(If you are a representative or designated individual) Provide your:
party ID,
more information on party IDs (e.g., how to get your party ID, what to do if you have multiple party IDs or if you don't see your clients' files, etc.) is available for you on our website,
first name, and
last name,
Have access to the email address included in the application.
Can't create an account or see your application status?

You may want to verify if:

The application is in process:
the status of an application will only be available once the process has started and you have received the AOR letter/email,
The type of application submitted is available in the tracker:
only clients who have applied for a grant of citizenship can check the status of their application through the tracker,
There is a temporary technical issue:
sometimes online services may be temporarily unavailable due to regular system maintenance.
If needed, more information on accessing your case status online is available for you on our website.

If you continue experiencing difficulties creating an account and/or accessing the tracker, please fill out the IRCC Web form and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please add screen shots showing the full browser window, including the website address field of the:

Page you are trying to access,
Error messages you received, and
Date and time when the problem occurred.
You should be contacted shortly following the reception of that information with further instructions.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,

agent # ####

This does not help at all. This is the second time I've sent them the screenshot as well as all the details. They took 2 weeks to send me a generic reply that does not help.

@linxord wtf seriously? lol it is the same generic email response I mean the generic steps to follow which wont work. Not sure whether are they even checking or looking the screenshot or not?

 

[preet.tech89]

I just submitted another webform, and explained that this is my 3rd submission with a generic response lol. 3rd times the charm?

@linxord lol hopefully to get real response. I even called them but only response I received was that the app is still in the inventory (which is weird as they sent the email for creating the tracker account) and should wait for the response of webform

 

[preet.tech89]

@linxord What's the PR tracker account? If I remember correctly that I had only the gckey account which I used to login for checking my PR application progress. If something else, then I never had.

If you meant old tracker as ECAS tracker then I did try to register there as well but no luck as it gave me no record found. Did that person (who was not able to register for 3-4 weeks) share any screenshots over the webform? and is it working for him/her now?

@linxord May I have your view on this?

 

[linxord]

@linxord May I have your view on this?

I did not have a tracker account for PR/portal. I became PR before that.
I was able to register for ECAS right away after AOR but haven't been able to register for tracker.
ECAS is only for paper apps, so if you're online you can only register for the tracker account.

The person who couldn't register for 3-4 weeks, now has her citizenship. She was from last year.

 

[preet.tech89]

@linxord I also got the same reply as you received like to share the same information (which I already shared with screenshots) again via webform, which is weird!

Any luck for you?

 

[wink]

@linxord I also got the same reply as you received like to share the same information (which I already shared with screenshots) again via webform, which is weird!

Any luck for you?

My guess is that till they do next update (on your case), it will remain same. For example, BG complete or Test invite. I am not sure what's timeline is and what's your next stage would be. But nothing might happen before that. That's my guess.

 

[preet.tech89]

@linxord sorry to ask again but any luck?

 

[linxord]

@linxord sorry to ask again but any luck?

No luck, still trying every day. I think wink is right about guessing that something might happen with an update on our file.
That said, I have been seeing too many people that have the same issue as us. Something is going on up there.

 

[jojee2k6]

No luck, still trying every day. I think wink is right about guessing that something might happen with an update on our file.
That said, I have been seeing too many people that have the same issue as us. Something is going on up there.

Same issue, whats ur ECAS status?

 

[linxord]

Same issue, whats ur ECAS status?

Application Received in ECAS.

 

[jojee2k6]

Application Received in ECAS.

Dang, mine was delivered on Oct 4, received AOR on 17th Nov. same ECAS status and same shitty error on tracker like urs, almost all of Oct applicants having same issue besides one or two. I know in ECAS it changes to in-process when bg is clear and test invite is near, though how come most of applicants status in spreadsheet from AOR to IP is just next day?

Edit: Moreover as per glossary of ECAS, in-process is when application is sent to nearest VO, so our application didn't yet sent or how come next day it was sent of applicants whose status changed next day or two, boh!

 

[linxord]

Dang, mine was delivered on Oct 4, received AOR on 17th Nov. same ECAS status and same shitty error on tracker like urs, almost all of Oct applicants having same issue besides one or two. I know in ECAS it changes to in-process when bg is clear and test invite is near, though how come most of applicants status in spreadsheet from AOR to IP is just next day?

Edit: Moreover as per glossary of ECAS, in-process is when application is sent to nearest VO, so our application didn't yet sent or how come next day it was sent of applicants whose status changed next day or two, boh!

I think the IP in the spreadsheet is filled in from the tracker being in progress not ecas. I'll keep you guys updated if anything meaningful comes back from my 3rd webform

 

[linxord]

So I just got a reply back from my 3rd webform about the same issue. They sent me the same canned response as I had posted here before. No one reads anything. Just generic response.

Next up, I will be giving them a call.