Are you implying that applicants are the problem for asking about their applications and not the mismanaged government department, who is not doing their job and processing applications in a timely manner?
Well put.
But it's not just applications: the thing is, they've gotten worse at providing basic information, or even
handling basic information in a minimally responsive manner. IRCC seems incapable of even cominbg up with a system to allow applicants to update their address with IRCC in a reliable way. They now have sometning like three different 'info' portals for applicants, which provide contradictory, unclear and mostly out of date information.
So applicants do what they need to do: they order gcms notes, they contact their mps, they contact the press, they write to ministers, etc.
And yes, these things get overwhelmed - the gcms system was not designed to handle the volume. But some time ago it became about the only way to get real information, and it got overloaded.
Now, of course there are some who overdo it, by calling too frequently or ordering gcms notes every week, or whatever. But these are rarities, most are just ordering or contacting MPs when they don't have any other choice, and mostly not abusing. It should not overload the system for each applicant (for example) to order gcms notes twice during a one year long process. (Reality is that very few even do that)
And to remind: access to info under the privacy act is a
right provided for by law, with specific timeframes for acceptable service. Contacting your elected representative is a
right - a fundamental right.
And remonstrations to applicants to not be so picky about asking for information are just fatuous.