Yeah I think another email should just be ok. May be they might respond once they locate another time slot for you?!I just sent a webform as well so we will see. Yes it's unfortunate as I have been waiting so long. I really hope they're dedicated to clearing backlogs because this is just insane. Waiting 9+ months for an update on a file is crazy. Most people from Nov 2020 already have their citizenship.
I would call but I generally don't have the time with my job. My wife can call but I am not sure they will give her the information.