Hello,
I'm new here, kindly assist with your advice-
I applied for the TR to PR non essential English in June 2021.
I requested for refund of payment in February 2022 because I didn't hear anything and I was told by people that I didn't qualify as I was previously a refugee claimant.
I got AOR and request to link my application in April 2022 which I successfully linked, I then quickly went to pay the PR fees for my family except the right of PR.
In May 2022 I got ADR for payment receipt, I attached the receipt and it showed that they were reviewing my additional document.
To my surprise today July 2022, I got a refusal letter because I didn't pay but I actually paid!!
Please see the letter below- what can I do because I actually paid, attached the receipt when they requested for the ADR and it was done before the 7 days??
"I have determined that your application does not meet one of the selection criteria described by the TR to PR Pathway public policies: You did not submit evidence that you paid your processing fees at the time you submitted your TR to PR Pathway application. I am not satisfied that you meet the following TR to PR Pathway selection criteria: Any applicable fees, including fees for processing an application for permanent residence or for a permanent resident visa under subsection 25.2(1) of the Act, and the Right of Permanent Residence Fee, must be paid at the time of application. A request letter to submit new complete fees was sent to you on 2022/05/11 and you were given 7 days to submit the total amount of the new fees required. As of today, we have not received the complete fees. Article A(16) stipulates: A(16) - Obligation — answer truthfully 16 (1) A person who makes an application must answer truthfully all questions put to them for the purpose of the examination and must produce a visa and all relevant evidence and documents that the officer reasonably requires. For the reasons set out above, I am not satisfied that you meet the requirements of the TR to PR Pathway. I am therefore refusing your application for permanent residence under article 25.2 of the Immigration and Refugee Protection Act. The decision communicated in this letter constitutes the definitive and final decision on your present "
Please how else can I show that I paid?? Has anyone experienced this before?