So sorry to hear that. We carried new forms and new pictures. Guarantor had to sign them again. And then when we went in, they used our previously assigned file number but took new forms and pictures because the old ones had not been scanned. So the file number till the very end stays the same. But you submit new forms and picturesCongratulations. I didn't get a call today as well so no choice for me but to cancel my trip on 2nd July and travel on a weekday. I was advised by SC helpline at 2:30pm to go and lineup and try my luck. She was not sure if same file number will work.
Could you please confirm if you had to fill in a new form and needed the new pic you were carrying or the same file number was used to issue your passport!
Cheers,
NC