No offence, but how it is BLS's fault if you make a mistake in form?
PS: I do not like BLS, not even 1%.
One of the many points that some of us are making here is that the BLS documentation is so convoluted and confusing, that it is easy to misinterpret it and that leads to the so called mistakes.
One example from me: In the photo specs it is mentioned that one can wear glasses as long as the eyes can be seen. But BLS insisted that I cannot wear glasses in the photo. I had to retake the photos at BLS to correct this
mistake.
In another example, my application had full parents' name as that is what the application form requested. But I was asked to correct the
mistake as the passports only had the first names of my parents.
While not technically mistakes, these are labelled as such by BLS. But I was lucky that I was able to make the appropriate corrections and submit the application without having to come back another day. Others were not so lucky and were sent back.
Again if the process of application were simplified and clear instructions were provided, with an easy way to make corrections despite these, then no one would complain about their services.