Hi,
My wife completed her oath-taking ceremony on 15 March 2022. Immediately after she took her oath she sent her current address to the email address Scarborough IRCC office, but still, she hasn't received her citizenship certificate. We had an address change issue. During her citizenship application the address she used, we moved from that location in August 2021. After we moved, she tried to change her address on (
https://services3.cic.gc.ca/ecas/viewcasestatus.do), but it didn't work. Then she tried the IRCC Webform, but the address didn't change. At this point, someone from the Canadavisa forum suggested that the address can be changed during the oath-taking ceremony. As a part of this, she replied to the email address the Scarborough IRCC office used and let them know about her new address. But we waited from March 15 to April 30 total of 6 weeks, the certificate didn't arrive. At the end of April, we moved to another new address and raised a Webform on 4th May stating my latest address. Also, let them know about my all address change during the application. In response, she only got an automated reply from the IRCC. Usually, they reply again after an automated reply. But still, she doesn't get any further response from them. She tried to call many times last week at IRCC Call Centre (
1-888-242-2100) but the same reply all agents are busy. Can someone please tell us what we can do at this stage?
Thanks.