I and my spouse are FSW outland PRs. Landed in Nov-2021 for the first time in Canada.
We have linked our PR card applications in cic portal, and on 4-Feb the final decision was made as 'Your application was approved'. And the status changed to 'Your document is valid'.
However, we haven't received our cards yet, and we have raised web form inquiry on status of PR cards. We were not able to get hold of agent on phone.
We received a reply for the web form last week (after like a month) that "We verified the information you provided and can confirm that the application is still in process".
I am confused here. The cic portal says application is approved and the web form reply says it's still in process.
Do we have to wait for the PR cards to come in mail? Or can we try to find more information with any type of 'freedom of information' request?