If that's the case, I've more than a year over eligibility period.Usually email should have come after a day or two when you saw the tracker updated.
since you are online applicant and you may have submitted only the bio pages of the passport they maybe requesting you the complete scanned copy of your passport(s) which were eligible during the eligibility period
I hope, I get some response by tomorrow. Keeping fingers crossed.
But this whole waiting game is making me crazy.