I am in the US and am a US citizen. My situation was different from yours, although it was just as inefficient and messed up. I received notification via email that my application was approved, and all I need to do is to go to a border crossing to get the paperwork. As a US citizen, in theory, I should have been able to have applied at the border, but because the CBSA agent did not know what her responsibilities were, I got stuck in the bureaucratic shuffle that is the Consulate in NYC.
Sorry that I don't have any more information to help your situation.
Sorry that I don't have any more information to help your situation.