What is the TEER Level of a Client Advisor in RBC?

[whoami00]

Below is my job description and I do not know what TEER Level this belongs to and also under what category. Can someone help me to find the TEER Level of this? Thanks in advance.

Job description:

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

 

[Chasechs]

I am not familiar with the TEER classification however, a Banking Advisor role at RBC is a NOC B. This means that a Client Advisor role would be a NOC C and not eligible for CEC. NOC B and above require a minimum education of a university degree. The client advisor job description would clearly not require a university degree.

https://noc.esdc.gc.ca/Structure/NocProfile?objectid=8LmOptevSM9sNyoI5CLGRFZ5Dw4/DDIqSPmNwPzBOaU=

TEER 4
64400 – Customer services representatives - financial institutions

 

[whoami00]

Thanks for the information but noc c is equivalent to teer 3 right?

 

[Chasechs]

Thanks for the information but noc c is equivalent to teer 3 right?

NOC classification is not the standard anymore. Based on the TEER standard, it is a level 4.

 

[whoami00]

Also I'm thinking it might be 22221 (user support technicians) and the responsibilities kind of matches with this. Any thoughts on this?

 

[Chasechs]

I applied for provincial nomination using my RBC Banking Advisor role at the time (2022). No matter how you spin it, a client advisor role is not higher than a TEER 4. You work on the frontline in a bank, so you can not be a User Support Technician - that's IT related.

 

[whoami00]

I applied for provincial nomination using my RBC Banking Advisor role at the time (2022). No matter how you spin it, a client advisor role is not higher than a TEER 4. You work on the frontline in a bank, so you can not be a User Support Technician - that's IT related.

Banking Advisor is completely different from Client Advisor and we do provide technical support to clients over phone. We solve issues related to their platform/system that theu face. So it kind of does fall under technical support. Some of the job description also matches.

 

[Jesuslovesme1]

Hi I was wondering what the Noc for banking advisor is. I am a banking advisor at rbc but I’m not sure if the noc I’m seeing is entirely accurate. I do sell investments and I am licensed but and help with planning (this is not my main duty)