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2 weeks ago i called them from my cell and they picked up within 10 mins. Google hangouts is taking

First i got the generic response but then after they saw a change in my voice tone they knew i was pissed. She said she will send my WES no to their department to escalate my process and i should see the update today only. Also i asked her if the 35 day period starts after the documents are accepted or once the documents are received? she told me once the documents are received.
They Just sent me an email

Thank you for contacting World Education Services (WES).

Your inquiry, regarding the current status of your evaluation, has been forwarded to the appropriate department for review.

Documents were received and are under review as of 6/07
 
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I spoke with them last night using Google Hangouts (thanks @Dheana90 for the tip). The rep said something along the lines of "I should expect an update by EOD 16th" (which is today). The response was very friendly and hardly generic, she said I could call again if I don't see any update by the end of day and follow up, and mention that I was told to expect an update by her.

My current timeline is:

We received your document(s). We are reviewing your document(s).
Status last updated: 7/2/2019

We received your document(s). We are reviewing your document(s).
Status last updated: 6/12/2019
 
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I spoke with them last night using Google Hangouts (thanks @Dheana90 for the tip). The rep said something along the lines of "I should expect an update by EOD 16th" (which is today). The response was very friendly and hardly generic, she said I could call again if I don't see any update by the end of day and follow up, and mention that I was told to expect an update by her.

My current timeline is:

We received your document(s). We are reviewing your document(s).
Status last updated: 7/2/2019

We received your document(s). We are reviewing your document(s).
Status last updated: 6/12/2019

That's great to hear.

WES has some great customer representative but some are rude. My husband spoke with the rude one once. Thankfully my hubby was really patient. :D:D
 
Any update yet?

My last update was on friday after I called them up. Below is the update..

Status: In progress
We are reviewing your evaluation report.

Status last updated: 7/12/2019

Pending
Evaluation in Progress
acct_timeline_icon_aop_under_review.png

Your evaluation is in progress. You are not required to do anything at this time.
Your evaluation is due for completion on 8/9/2019

I'm not gonna call them again until next month. Atleast I have estimation of completion date now. :):)
 
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They should give deadlines (or estimated date) for each stage. Checking my profile every morning is just killing me.
 
When did u submit ECA application to WES and what was your last status update?
My timeline:

Documents sent from the University on June26th, delivered to WES on June 28th.

1st update on July 4th: We received your document(s). We are reviewing your document(s).

2nd update on July 11th: We received your document(s). We are reviewing yourdocument(s).

3rd update on July 12th: We received your document(s). We are reviewing your document(s).
 
My timeline:

Documents sent from the University on June26th, delivered to WES on June 28th.

1st update on July 4th: We received your document(s). We are reviewing your document(s).

2nd update on July 11th: We received your document(s). We are reviewing yourdocument(s).

3rd update on July 12th: We received your document(s). We are reviewing your document(s).

It's the inconsistency that makes you wonder what's going on. I have a similar timeline to yours but I only got 2 updates whereas you got 3. Like... why?

Here's mine:

1st update July 3rd: We received your document(s). We are reviewing your document(s).
2nd update July 8th: We received your document(s). We are reviewing your document(s).
 
It's the inconsistency that makes you wonder what's going on. I have a similar timeline to yours but I only got 2 updates whereas you got 3. Like... why?

Here's mine:

1st update July 3rd: We received your document(s). We are reviewing your document(s).
2nd update July 8th: We received your document(s). We are reviewing your document(s).

It depends how your degree and manuscripts were send to the WES from your university. If you have two degrees of bachelor's and Master's or for that matter there degrees including doctorate, you need to know how they have send it. Separately for all the degrees?........ And if they are, you will have updates as per the envelopes received by them.

Now if manuscripts were send separately and degrees copies separately as well, you will have two updates provided it's bachelor's only. Four updates for bachelor's and Master's and so on for doctorate.

Knowing this, I ensured to send my bachelor's and masters manuscripts and the degree copies together in one envelope and that's why i
 
It depends how your degree and manuscripts were send to the WES from your university. If you have two degrees of bachelor's and Master's or for that matter there degrees including doctorate, you need to know how they have send it. Separately for all the degrees?........ And if they are, you will have updates as per the envelopes received by them.

Now if manuscripts were send separately and degrees copies separately as well, you will have two updates provided it's bachelor's only. Four updates for bachelor's and Master's and so on for doctorate.

Knowing this, I ensured to send my bachelor's and masters manuscripts and the degree copies together in one envelope and that's why i

Hmm, that's interesting. I don't think the updates correspond to the number of envelopes however as I only sent them one and got two updates.
 
My timeline:

Documents sent from the University on June26th, delivered to WES on June 28th.

1st update on July 4th: We received your document(s). We are reviewing your document(s).

2nd update on July 11th: We received your document(s). We are reviewing yourdocument(s).

3rd update on July 12th: We received your document(s). We are reviewing your document(s).
It's the inconsistency that makes you wonder what's going on. I have a similar timeline to yours but I only got 2 updates whereas you got 3. Like... why?

Here's mine:

1st update July 3rd: We received your document(s). We are reviewing your document(s).
2nd update July 8th: We received your document(s). We are reviewing your document(s).

Don't worry, you guys are still within timeline...I called WES and asked for updates on the progress after nearly one month since they received my docs
 
Hmm, that's interesting. I don't think the updates correspond to the number of envelopes however as I only sent them one and got two updates.

Well it doesn't make sense then for two updates. Mine was like, one for documents received and one for second verification.

Is your second verification done? If it's not, second update is for two documents then.