NEED URGENT HELP/SUGGESTION
I need help, one of my friends applied for WES. While creating account he enters the wrong date of birth, he submitted 2 degrees, first one got approved and we got WES credentials but the date of birth was wrong as we mentioned on the profile and for the second credentials they send the request to university for additional documents. After that, he submitted the request to update DOB on his profile. In between, WES also got additional documents for the university. After few days got an email from WES that reporting institute named above advised that the documents submitted for evaluation are not authentic. WES canceled both the degree and closed the account.
He has all his degrees, where the mistake happens we don't know, whom should we contact and how we can fix this. Please guide. Can we change to other organization to validate the degrees?
Thank everyone in advance.