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I experienced the same same. Those people who sit at WES verification in OU are plain jerks. They have absolutely no sense. I went to university about 20 times in a span of 2 months. They lost my already verified papers. They didn't even bother to search for them, they have an automatic response - come after 20 days. When i stood there for 2hrs and insisted on them searching my papers they confirmed that they lost them. I restarted the process. I didnt want to agitate as the guy who sits there is plain even and he is the one who lost my papers. I paid another challan of 150 rs for them to send an email confirmation to WES. They sent, but you know what - they sent for 1 document which is my degree and didn't mention my consolidated transcript in it. WES waited for 2 weeks and sent email back to OU to reconfirm it. We were so frustrated by then and started OU darshan again. That jerk who sits at the counter (i hear his name is some Rakesh) said he won't do that and it is against their process. I didn't understand why Kakatiya did not have this problem and OU is the only thing (or this could be process designed by this jerk, Rakesh). I started the process once again - verificiation, challans, begging those obnoxious little jerks. Finally same old sadist said he will only confrim degree again, not transcript. We were out of our sorts by then and yelled at him, another person who is responsible for preparing a report, said that he has already sent an email to WES confirming my Consolidated too. Although, we have paid a DD for email confirmation that jerk has not sent email to WES yet - I hope he gets the taste of this soon. There is a section head who is dumb as boiled potato who does nothing when all this is happening. Finally waiting for WES to update it's status.