WES ECA status on Hold

[Nishika22]

The mail came from auto-sender@wes.org
They are sending on both email and physical mail.

Hi @jeethus , check the base of the email. In the signature of the Director of Evaluations, there should be a unique email ID : (a number)@wes.org. Try copying and pasting the mail on a word document if the email ID does not display inline. I’ll let my husband’s institute know of the same (the unique ID for us), as it was otherwise masked as an image. I believe this should be the correct email ID to respond to, instead of auto-sender@wes.org, which is clearly an automated inbox without any individual manning it for responses. Hope it helps! I can understand how frustrating it is to constantly be looking over WES’ shoulder to second guess what we need to do next!

 

[jeethus]

Hi @jeethus , check the base of the email. In the signature of the Director of Evaluations, there should be a unique email ID : (a number)@wes.org. Try copying and pasting the mail on a word document if the email ID does not display inline. I’ll let my husband’s institute know of the same (the unique ID for us), as it was otherwise masked as an image. I believe this should be the correct email ID to respond to, instead of auto-sender@wes.org, which is clearly an automated inbox without any individual manning it for responses. Hope it helps! I can understand how frustrating it is to constantly be looking over WES’ shoulder to second guess what we need to do next!

Hey @Nishika22 , I see see this in the signature.

Sincerely,

Director of Evaluations

*10 digit reference ID*

Its the same reference ID they asked the institute to put in their response. Am I missing something?

 

[Nishika22]

Hey @Nishika22 , I see see this in the signature.

Sincerely,

Director of Evaluations

*10 digit reference ID*

Its the same reference ID they asked the institute to put in their response. Am I missing something?

I’ve separately looped you in, considering you might need to refer to the sample email to understand what I am talking about. Hope it helps!

 

[samikdg]

So Yesterday I spoke to WES and they told me that this process has been changed and for some institutes they have put in an additional process of checking transcripts back with the institute. Imagine out of all institutes IIM's are the one on that list - I told that lady that I got the additional verification request just 1 day before my evaluation was due. If you would have told me in advance I would have asked my institute to send docs directly. So its not my fault and I need you guys to expedite my case. She heard me and said she will put that request. After that call I got a VDR notification email again and as per WES that email is sent when they send the email to the institute. So I am assuming that they have resend the email for verification on the email id that I have submitted. I will call my institute later today to check if they have responded back or not.

So I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing

 

[Jaywalker]

So I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing

@samikdg when I submitted the request for sending the email to the right email id - I included the web link on the website of my institute as well where that email id was mentioned so as to add credence to the claim. Just FYI- Maybe that could expedite.

 

[Yiss]

Welcome to the club! Read the thread for an idea of what to expect.
Tip: Speak to the transcripts team to find out who has received the verification email from WES. Cheers!

Hi Nishika, Would you mind sharing the contents of the VDR email. My wife and I are stuck in this verification process for many weeks now
Thanks

 

[Nishika22]

So I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing

@samikdg , hang in there! Once the institute gets your verification mail, at least you know the next steps now. Guide them to a unique email ID in the mail to respond to. After that, it should be a matter of a couple of days at best As @Jaywalker suggested, please provide the link of your institute’s website where the email address is given, to expedite matters. But it does take 3-4 working days for them to acknowledge the email and act upon it, true enough. Angela sure sounds like a jerk, but the rest of the folks at WES aren’t doing a better job of doing their job either Keep calling and reminding the Contact Center that you’re waiting - and also send a shout out on Twitter! Finally, check with your institute to see if anyone else (other than the designated contact point) has received the email by any chance! Happened in my husband’s case and it took us a while to trace the mail within the institute...

 

[Nishika22]

Hi Nishika, Would you mind sharing the contents of the VDR email. My wife and I are stuck in this verification process for many weeks now
Thanks

Sorry to hear about that @Yiss! I can completely identify with your predicament as my husband is going through the same harrowing experience as you and your wife are...my evaluation was luckily completed a month ago, when none of this nonsense was going on! I’ve looped you in on the conversation where the sample VDR email is shared. Hope it helps

 

[sumitchandoke89]

Sorry to hear about that @Yiss! I can completely identify with your predicament as my husband is going through the same harrowing experience as you and your wife are...my evaluation was luckily completed a month ago, when none of this nonsense was going on! I’ve looped you in on the conversation where the sample VDR email is shared. Hope it helps

Hi can you please loop me in as well I am tired of following. With Wes they are saying they have send the mail whereas my college is saying they haven’t got the mail i can check from it and can inform my college accordingly

 

[kearun]

Hi can you please loop me in as well I am tired of following. With Wes they are saying they have send the mail whereas my college is saying they haven’t got the mail i can check from it and can inform my college accordingly

Can you loop me too Nishika22. thanks

 

[samikdg]

Thanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well

 

[sumitchandoke89]

hi ,
its been more than 2 weeks my college has not got any communication from WES. i have contacted WES they are saying they have send the verification to college and will resend as per the schedule. can any one help on how to fast track or has similar situation

 

[Nishika22]

Thanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well

My husband had his institute send emails to contactca@wes.org, but it’s not the right one apparently. The only way, unfortunately, is to message them using the Contact Us form on the website. I’ve added you to the conversation Cheers!

 

[Nishika22]

hi ,
its been more than 2 weeks my college has not got any communication from WES. i have contacted WES they are saying they have send the verification to college and will resend as per the schedule. can any one help on how to fast track or has similar situation

Send them a message on the Contact Us form pointing them to the URL of the website - indicating the page where the email ID of the issuing institution is given. That’s about all that can be done to fast track it

 

[Jaywalker]

Thanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well

Contact us page is the only option. Once done - keep pushing them on twitter handle.