Hi @jeethus , check the base of the email. In the signature of the Director of Evaluations, there should be a unique email ID : (a number)@wes.org. Try copying and pasting the mail on a word document if the email ID does not display inline. I’ll let my husband’s institute know of the same (the unique ID for us), as it was otherwise masked as an image. I believe this should be the correct email ID to respond to, instead of auto-sender@wes.org, which is clearly an automated inbox without any individual manning it for responses. Hope it helps! I can understand how frustrating it is to constantly be looking over WES’ shoulder to second guess what we need to do next!
WES ECA status on Hold
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Hi @jeethus , check the base of the email. In the signature of the Director of Evaluations, there should be a unique email ID : (a number)@wes.org. Try copying and pasting the mail on a word document if the email ID does not display inline. I’ll let my husband’s institute know of the same (the unique ID for us), as it was otherwise masked as an image. I believe this should be the correct email ID to respond to, instead of auto-sender@wes.org, which is clearly an automated inbox without any individual manning it for responses. Hope it helps! I can understand how frustrating it is to constantly be looking over WES’ shoulder to second guess what we need to do next!
Hey @Nishika22 , I see see this in the signature.
Sincerely,
Director of Evaluations
*10 digit reference ID*
Its the same reference ID they asked the institute to put in their response. Am I missing something?
So I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing
So I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing
@samikdg when I submitted the request for sending the email to the right email id - I included the web link on the website of my institute as well where that email id was mentioned so as to add credence to the claim. Just FYI- Maybe that could expedite.
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Hi Nishika, Would you mind sharing the contents of the VDR email. My wife and I are stuck in this verification process for many weeks now
Thanks
@samikdg , hang in there! Once the institute gets your verification mail, at least you know the next steps now. Guide them to a unique email ID in the mail to respond to. After that, it should be a matter of a couple of days at bestSo I was able to speak to WES again now, and I got a real jerk named Angela, pardon my language! She first said that Verification email already sent to my school and they can only proceed when school replies.
When I pointed out that school didn't receive it and I already raised request through Contact Us form on 11th, she kept saying we've escalated it to concerned team and they will respond in 2-5 business days. So, it will be done next week. As much I requested to expedite it, she harped the same thing and sounded plain rude!
This whole affair is so very disappointing
As @Jaywalker suggested, please provide the link of your institute’s website where the email address is given, to expedite matters. But it does take 3-4 working days for them to acknowledge the email and act upon it, true enough. Angela sure sounds like a jerk, but the rest of the folks at WES aren’t doing a better job of doing their job either Keep calling and reminding the Contact Center that you’re waiting - and also send a shout out on Twitter! Finally, check with your institute to see if anyone else (other than the designated contact point) has received the email by any chance! Happened in my husband’s case and it took us a while to trace the mail within the institute...Sorry to hear about that @Yiss! I can completely identify with your predicament as my husband is going through the same harrowing experience as you and your wife are...my evaluation was luckily completed a month ago, when none of this nonsense was going on! I’ve looped you in on the conversation where the sample VDR email is shared. Hope it helps
Hi can you please loop me in as well I am tired of following. With Wes they are saying they have send the mail whereas my college is saying they haven’t got the mail i can check from it and can inform my college accordinglySorry to hear about that @Yiss! I can completely identify with your predicament as my husband is going through the same harrowing experience as you and your wife are...my evaluation was luckily completed a month ago, when none of this nonsense was going on! I’ve looped you in on the conversation where the sample VDR email is shared. Hope it helps
Thanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well
Also, Nishika will appreciate if you can loop me in the discussion on email text as well
My husband had his institute send emails to contactca@wes.org, but it’s not the right one apparently. The only way, unfortunately, is to message them using the Contact Us form on the website. I’ve added you to the conversationThanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well
Cheers!Send them a message on the Contact Us form pointing them to the URL of the website - indicating the page where the email ID of the issuing institution is given. That’s about all that can be done to fast track it
Thanks for your support @Jaywalker and @Nishika22. I'll send the link to my institute's website page where the email ID is listed to WES via email today in reply to my existing request already raised. Can you please let me know which email ID of WES you guys have interacted with?
Also, Nishika will appreciate if you can loop me in the discussion on email text as well
Contact us page is the only option. Once done - keep pushing them on twitter handle.
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