We have not received your fingerprints. Check your biometrics request message below for details.

[Diljot Kaur]

Call them. In the meantime, also raise a webform!

I called them but they said they are still processing my biometrics and have received the biometrics

 

[Hyper1013]

I called them but they said they are still processing my biometrics and have received the biometrics

Then you're good! Don't stress over it too much!

 

[andrews17]

Anyone can you please help me? I am in the similar situation where my biometrics status has not been updated. It has been 45 days now

Same here, my wife and I gave biometrics, hers were updated the same day but mines haven't after almost a month. Yesterday I sent a webform with the sheet they gave me at the Service Canada office confirming I provided biometrics. No response yet.

 

[mohammed fujeta shifa]

Goof

 

[traveller2024]

bump.

i'm in a similar situation, and while not worried about my biometrics not being accepted. just curious what does this mean since it's not a usual status change per my research. does this mean my file is dormant atm?