We have not received your fingerprints. Check your biometrics request message below for details.

[Sahajpal1992]

Got any updates? Maybe a response to your question via web form? I'm considering if I should take some action as well.

For me nothing has changed so far and it's almost two months since I submitted my biometrics.

Did this situation got fixed

 

[danish8699]

Did this situation got fixed

It gets resolved on it’s own. Just wait and relax.

 

[jessica1kim]

Hi,

I did biometrics on 19th October, For the next 23 days was still showing "Your action is required"

And after 23 days, on 10th of November, the status is finally "Submitted" and the message become "We have not received your fingerprints. Check your biometrics request message below for details."

Anyone face the same situation ? How to handle any idea ?

Thank you,

hi i am facing the same problem. did it resolve? u got the PPR?

 

[Tim yanick]

It’s been more than one month now I submitted my biometrics. The tab changed from “y oh r action is needed” to “ we have not received your finger prints”. They haven’t sent me for medicals nor send me any emails. Some one help me it’s almost 45days

 

[riya2107]

It’s been more than one month now I submitted my biometrics. The tab changed from “y oh r action is needed” to “ we have not received your finger prints”. They haven’t sent me for medicals nor send me any emails. Some one help me it’s almost 45days

Any update? I am facing the same issue. Biometrics done on 24th Feb, 2023.

 

[Tim yanick]

Any update? I am facing the same issue. Biometrics done on 24th Feb, 2023.

Yes dr. I finally received a mail asking for my police clearance and days after, my application got approved and they requested for my passport. All this happened wishing 2weeks

 

[riya2107]

No response , only system generated emails, like we will inform if any further action required at your end.

Hey, did your issue get resolved? I am facing the same thing

 

[sergedest]

Hi,

I did biometrics on 19th October, For the next 23 days was still showing "Your action is required"
Showbox jiofi.local.html tplinklogin
And after 23 days, on 10th of November, the status is finally "Submitted" and the message become "We have not received your fingerprints. Check your biometrics request message below for details."

Anyone face the same situation ? How to handle any idea ?

Thank you,

Has this been resolved for you now? If so did you need to take any actions to progress it?

 

[Muskan77]

Hi there,

First of all you don't need to worry about it. Yes, you can raise a webform. In my case, i raised webfrom regarding this issue and they replied with positive note saying my file is completely okay for further processing.

Thank you

How long it takes to get a reply after raising a webform

 

[Amritsingh886]

I am facing this issue We have not received your fingerprints. Check your biometrics request message below for details
We have not received your fingerprints. Check your biometrics request message below for details please solution

 

[yasw]

I am facing this issue We have not received your fingerprints. Check your biometrics request message below for details
We have not received your fingerprints. Check your biometrics request message below for details please solution

Did you actually get it done?

 

[Diljot Kaur]

After going through all the comments here, I am pretty sure its a glitch in the tool.

I received a biometrics letter on the 3rd of December 2019, and I submitted my biometrics on December 4th, 2019 at VFS Bangalore.
The same day under application information the Biometric ID, Submission date and Expiry date were updated.
However, under the home page, it still showed as "Action required".
The last date for biometric submission was January 3rd, 2020, after which the status changed to submitted, however, under the Biometrics tab in the portal it changed to "We have not received your fingerprints. Check your biometrics request message below for details".

Checked the validity of biometrics and it says it's valid.
But seeing all the messages here, I am pretty sure there is nothing I can do other than wait. And once I get my PR, it should change.
If anyone has a better idea please let me know.
Thanks!

What did you do?