my parents landed on Oct 6. my mother told me that the officer who did their landing paperwork did not update their address on file; instead, she gave my mom a piece of paper with the following URL on it (http://www.cic.gc.ca/english/information/change-address.asp#canada) and asked my mom to use that website to update their addresses online.
i went to that website on Oct 6, and clicked on the Start button (under Step 3), entered their information, and updated their address. after about 10 days later, to double-check to make sure the update process worked, i logged into the website again but saw that their address was not updated, so i did enter the information again and submitted. again, a week later, went to the website above and noticed (for the first time) the blue section, saying so this time, instead of clicking on Start, i clicked on Address Notification and submitted an address change request. it's a week later, and i logged in the website again and am still seeing the old address! can someone advise me on what is going on?
the only explanation i can give is the fact that my parents had used a representative for their immigration process (whose address is on their file whenever i log in to change). according to the website above